Consorzio di Bonifica
System Management

The client

The Land Reclamation Consortium on the Bergamo Plain is a body governed by public law whose establishment dates back to 1955. It operates according to the State Law (Regio Decree 13.2.1933 n-215) by the Civil Code (art.862) and the most recent regional law No.31/08, to ensure water drainage, soil defence, the protection of water and natural resources, irrigation and the enhancement of an area, classified for reclamation. The extent of the area is 76031.00.00 hectares, including all or in part of the territory of 105 towns, belonging to the provinces of Bergamo, Brescia, Cremona and Lecco.

It is the area that develops from the slopes of the Orobiche Prealps (which includes an area of about 3,000 hectares) and descends along the left bank of the Adda River (from Brivio to Fara Gera d'Adda) on one side and the other along the right bank of the River Oglio (from Castelli Calepio to Calcio) extending south to the border with the province of Cremona.
It affects a total population of about 700,000, with a number of Associated Companies equal to about 270,000. For the activities carried out, the State and the Regions recognize the Consortium as a public entity, directly granting funding for the construction of new works and contributions for the maintenance of reclamation and irrigation works.

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Website

www.cbbg.it

Commodities Sector

Public law body, to ensure the drainage of water, the defense of the soil, the protection of water and natural resources, irrigation and the enhancement of a area, classified as reclamation.

Regions

Lombardy

Number of Employees

about 50

Case history data

The client through a tender held in July 2018 looked for a partner to entrust in "full outsourcing" the management of the software applications and IT infrastructure of the Consortium that turns out to be composed of 39 physical and virtual servers, 73 physical and 21 virtual work stations and the set of network equipment necessary for its operation.
The main need can therefore be traced back to the desire to have a single level interlocutor to entrust the government of the ICT field by being able to concentrate internal staff on the delivery of the Entity's core business.


Solutions Adopted

A System Management service delivery model was established that included:
- Access to Service Desk for ticket opening
- On-site presence for hardware maintenance and user support
- Remote system to guarantee Business Continuity
- Remote server infrastructure support for Incident Management and Evolutionary Infrastructure Management
- Proactive monitoring of server and network infrastructure
- Access to telephone availability service for out-of-hours interventions

Benefits obtained

- Proactive infrastructure intervention when achieving critical thresholds in terms of processing capacity and disk space
- Verification that the save plan is running correctly
- Support 24/7

Products used

- SysAid for Trouble Ticketing management
- Check_MK for server and network monitoring