The Town of Piacenza
System Engineering

The client

Piacenza is an Italian Town with 103,082 inhabitants and it is the capital of the province of Emilia-Romagna. It is a city full of history, culture, theatre, exhibitions, music, fairs and sports. The area has been known for good food and good wine since ancient times.

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Commodities Sector



Emilia Romagna

Number of Employees


Case history data

The client through a tender held in November 2015 looked for a partner to entrust outsourcing services for the management of the computer equipment of the Town of Piacenza and for the ordinary and extraordinary maintenance of the town's fiber optic networ, video surveillance system, wifi network and city wireless network - CIG 1° Lot 641110755 for the period from March 1, 2016 to February 28, 2021. Betacom, together with its partner Fastweb, was awarded the service and within the group, it provides on-site Help Desk Level I and II services, hardware assistance and remote system assistance. The managed hardware perimeter is approximately 750 PdL, 130 Thin Clients, 116 printers and 150 servers. The main need can therefore be traced back to the desire to have a level interlocutor to whom to entrust the ICT sector, as it cannot rely on the internal resources of the town for such activity.

Solutions adopted

A System Management service delivery model was established that includes:
- Access to the Help Desk for opening tickets
- On-site monitoring for hardware maintenance and user support
- Remote system supervision to guarantee Operational Conduction Management
- Remote server infrastructure support for Incident Management and Evolutionary Infrastructure Management
- Proactive monitoring of server and network infrastructure
- Management of Backup infrastructure
- Security Management
- Monitoring of the printing system
- Access to telephone availability service for out-of-hours interventions

Benefits obtained

- Proactive intervention on the infrastructure to reach critical thresholds in terms of processing capacity and disk space
- Verification that the save plan is running correctly
- Printing cost reduction
- Support 24/7

Products used

- SysAid for the management of Trouble Ticketing and Asset management
- VMware for server environment virtualization