The client
Santander Consumer Bank is part of the international banking group Santander, a leading consumer credit bank in the Automotive sector globally. In Italy it has more than 21 branches and 6000 affiliated stores.
It was founded in November 1988 following an initiative by ten private credit companies, with the strategic aim of ensuring that the member banks were in control of the consumer credit market through a specialist entity.
It has been operating for more than 20 years as a solid benchmark in the financial and financing sector, offering personalized credit solutions in complete transparency.
Case history data
The client needed to create a single portal where agents, located in different places throughout the country, could make requests for information regarding the activities carried out on which they had doubts about how to proceed (financing, loans, etc.).
Respecting the client's specifications, a portal was developed where there is the possibility to create tickets and send them to a group prepared to deal with them. These requests are divided into various types according to the needs of the agent and automatically assigned to the operator who takes charge of them. The status of the request is determined based on the compliance with specific rules during the entry, modified during processing, until the fulfillment.
Solutions adopted
Based on the specifications requested by the client, a uniquely centralized Microsoft SharePoint 2013 portal was implemented to handle the agents' requests throughout the country.
Benefits obtained
The solution adopted has made it possible to speed up and manage the handling of requests better. A further benefit was brought to the agents who now have a quick and intuitive method for placing requests to headquarters.
Products used
- Microsoft SharePoint 2013 Standard Edition SP1
- Microsoft SharePoint Designer 2013
- Microsoft .NET Framework 4.0/4.5
